INTRODUCTION

At Chisholm Hunter the clarity of the information we provide to our customers is as important to us as the clarity of the diamonds and precious stones that we sell.

In order to ensure a first class service to our customers we adhere to stringent guidelines on both the content of our website and the products and services we provide. The following Terms and Conditions are based on Chisholm Hunter's commitment to high standards of service and transparency to its customers, and as such, are our guarantee of this commitment.

If you are using this website or intend to purchase from us please take a moment to read the relevant terms and conditions below. We have endeavoured to make these as simple as possible but, if you do have any questions, please refer to our FAQs page where we have tried to answer the normal questions that our customers raise. If you still require further information or clarification on any point, please feel free to email us at help@chisholmhunter.co.uk with your enquiry.

For details of the secure nature by which we handle all customer information and correspondence please see our Privacy Policy and our Cookie Policy .

By continuing to use this website or by placing an order with us you will be deemed to have read, understood and agreed to be bound by these Terms and Conditions. You may print a copy of these Terms and Conditions for your future reference by clicking on the print icon in your web browser. These Terms and Conditions apply only to purchases made from this website and may differ from those for in-store purchases.

These Terms and Conditions are additional to, and do not affect your statutory rights.

 

DEFINITION OF TERMS USED AND GOVERNING LAW

"We", "us" and "Chisholm Hunter" means Chisholm Hunter Ltd . "You" and "the customer" means any private individual, using this website or purchasing goods or services from it.

 "Goods and services" means any item or service offered for sale by Chisholm Hunter Ltd on this website. A "confirmed order" and "the contract is agreed" means an order placed by a customer and accepted by Chisholm Hunter Ltd .

 See Buying from the Chisholm Hunter website for further details on order placement and acceptance.

 "Working Days" means all days other than Saturdays, Sundays and Scottish statutory and public holidays. These Terms and Conditions and your use of this website shall be governed by and construed in accordance with the law of Scotland and you agree to submit to the non-exclusive jurisdiction of the Scottish court.

 

USING THIS WEBSITE AND ITS CONTENTS

We can only offer goods and services for sale to UK residents over 18 years of age.
To be eligible to purchase products on this Website and lawfully enter into and form contracts on this Website under Scottish law you must:

• Register by providing your real name, phone number, e-mail address, payment details and other requested information
• Be over 18 years of age
• Possess a valid credit or debit card issued by a bank acceptable to us
• Stipulate a delivery address in the United Kingdom. Please note that PO Box numbers, hotels and accommodation addresses are not acceptable. For your security the delivery address must match the address to which statements are sent for the credit card being used to pay for your order and we may cancel an order if you don't agree to accept delivery at the billing address.
• Although we do our utmost to ensure all information on this website is correct and is as up-to-date as possible when you place an order, we cannot accept responsibility for any inaccuracies or errors beyond our reasonable control. Product dimensions given are intended to give an approximate indication of the size of individual products and product images are not to scale. We cannot guarantee that the images and colours of our products will be represented correctly on different computer monitors or other devices through which this website may be accessed. We reserve the right to refuse orders if items have been mispriced or if the item is no longer available.

 

BUYING FROM THIS WEBSITE

By purchasing from this website you confirm that you are at least 18 years of age.

By filling in an electronic order form and submitting it to us you are making an offer to purchase from us. In doing so you confirm that the credit or debit card that is being used is your own.

We will send an email confirming your order details.

Our acceptance of your offer to purchase will result in a binding agreement between us under these Terms and Conditions.

Please note that we are under no obligation to accept your order but we would normally only refuse orders under exceptional circumstances.

These circumstances include: non-approval of payment by your credit card/debit card company; the item no longer being in stock; the item having being misrepresented or mispriced on our website.

We will contact you immediately if there is any problem with your order or unforeseen delay.

 

PRICING AND PAYMENT FOR PURCHASES

All prices quoted on this website are in Pounds Sterling and we can only accept payment in Pounds Sterling.

Prices are subject to increase without notice but we will never charge you more than the price stated in your order confirmation.

We accept the following major Debit and Credit Cards; VISA, VISA DEBIT, VISA ELECTRON, MASTERCARD, MASTERCARD DEBIT, MAESTRO and AMERICAN EXPRESS. We also welcome payments from PAYPAL, AMAZON PAY, KLARNA and V12 FINANCE.

Payment will be taken immediately upon completion of your order. All prices are inclusive of VAT (where applicable) at the current rates and are correct at the time of publishing the information to this site.

All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us, we will not be liable for any delay or non-delivery.

 

DELIVERY OF GOODS

Delivery information is available on our Delivery page

 

MANUFACTURER'S WARRANTY

Shop with confidence knowing that all items are backed by a manufacturer’s warranty. You can find the specific coverage duration on each product’s page. If you need to report a defect, have a query, or need to start a return, visit our Returns Page for full details or contact our Customer Success team for personalised support.

 

RETURNING AN ITEM

Returning an item information is available on our Returns page

Exceptions to Returns & Refunds

Consistent with the Consumer Contracts Regulations 2013, the right to cancel, refund, or exchange does not apply to the following goods, unless they are faulty or not as described:

• Items that have been made to the Customer’s specifications or clearly personalised (e.g., engraved items).
• Bespoke items or "Special Orders" that are not part of our standard stock line.
• Items that have been altered or resized at the Customer's request (including ring resizing and watch bracelet adjustments).

 

PRIVACY & COOKIE POLICY

Our Privacy and Cookie policy can be viewed on our Privacy & Cookies page

 

 

WEBSITE CONTENT & COPYRIGHT

All original images and content of this website remain copyright of Chisholm Hunter Ltd .

All trademarks and logos relating to brands are used with permission and remain under the copyright of their respective owners.

You may download and print any part of this website only for private use and for consideration of purchasing from this website. You may not make other use of the material on this site without our written permission.

Chisholm Hunter Ltd is not responsible for the content of any third party sites that may be accessed via external links from this site.

 

PRE-OWNED WATCHES

• Our pre-owned watches have been carefully selected to ensure our watches are in the best possible condition both internally and externally
• While we have a detailed selection process, we cannot guarantee all pre-owned watches will have complete documentation
• Please note, the watches state individually if they come with box, original papers etc. in their specifications tab on the website
• Original Packaging is used for our pre-owned watches where applicable, which may exhibit signs of original use
• Selected pre-owned watches are available on 0% APR interest free credit. All Pre-Owned Watches are available to buy on interest bearing credit agreements
• Pre-owned watches are exempt from any promotional codes/corporate discounts/offers

 

CHISHOLM HUNTER COMPETITION AND PRIZE DRAW TERMS & CONDITIONS

The following are the terms and conditions for Chisholm Hunter competitions/prize draws ("Competition Terms and Conditions").

Please read these terms and conditions carefully. If you enter one of our competitions or prize draws, we will assume that you have read these Competition Terms and Conditions and that you agree to them.

1. To enter a competition you must be: (a) UK resident; and (b) 18 years old or over at the time of entry.
2. No purchase is necessary.
3. Multiple entries are allowed per person – each comment counts as an entry, providing you’re following @chisholmhunter on Instagram and/or following @ChisholmHunterOfficial on Facebook and/or @ChisholmHunter on Twitter, and have liked and shared the post. Should you use a false name, false Facebook/Twitter/Instagram account or false e-mail you will be disqualified. The promotion is open to UK residents only aged 18 years of age or over.
4. The promotion is NOT open to: Chisholm Hunter employees and their immediate families, their agents or anyone else in any way professionally connected with this promotion.
5. We may provide alternative means of entry to specific competitions and details of how to enter these competitions shall be stated on the relevant competition advertisement.
6. Sending an e-mail is not proof that we have received your entry. No responsibility can be accepted for entries that are lost or delayed, or which are not received for any reason.
7. The start and closing dates are as specified in each competition advertisement.
8. If you win a competition, we will notify you by phone and/ or e-mail. Chisholm Hunters' decision will be final, and no correspondence will be entered into.
9. You can find out who has won a particular competition by sending a stamped addressed envelope, marked with the name of the competition to Chisholm Hunter, Marketing Department, 146 Argyle Street, Glasgow, G2 8BL after the closing date.
10. The winner will be selected at random by Chisholm Hunter Limited.
11. The prize will not be transferable to another person.
12. Prizes and donations are non-exchangeable, non-transferable, and not redeemable for cash or other prizes.
13. The prize is as set out in the competition advertisement. If an advertised prize is not available, we reserve the right to offer an alternative prize of equal or greater value.
14. Incorrectly completed entries will be disqualified.
15. Competitions and prize draws are promoted by Chisholm Hunter Limited, company number SC107277, having its registered office at 3rd Floor, 146 Argyle Street, Glasgow, G2 8BL.
16. By submitting an entry to a Chisholm Hunter competition or prize draw the entrant hereby consents to Chisholm Hunter Limited using their personal information in accordance and compliance with these Competition Terms and Conditions and the Data Protection Act 2018. The information will be used for processing your entry, fulfilling Chisholm Hunter's obligations under these Competition Terms and Conditions, and providing you with information about similar products and services offered by Chisholm Hunter Limited (unless you opt out of such communications). You may ask Chisholm Hunter to cease sending such information to you at any time by emailing or writing to us as the address provided above. Chisholm Hunter Limited will not give your details out to any third parties without your prior consent.
17. By entering the competition or prize draw the winner consents to use of their name and likeness (but not email or postal address) in such promotional activity and material as Chisholm Hunter may reasonably require, without additional compensation due to the winner. For example, the winner's name may be publicised as the winner of the competition on platforms such as Chisholm Hunter customer magazine, social media sites or email marketing.
18. Chisholm Hunter reserves the right to amend these Competition Terms and Conditions at any time in circumstances out with our control. Chisholm Hunter may also create rules which will apply to a specific competition only. If we do this we will publish the amended competition terms and conditions and/or specific competition rules on the relevant Chisholm Hunter competition webpage.
19. Any additional information relating to the specific competition or prize draw shall be included on the competition advertisement.
20. Chisholm Hunter will send prizes to the competition winner within 30 days of the competition end date, or as specified in each competition advertisement at the time of entry.
21. In the event of any conflict between the competition advertisement and these Competition Terms and Conditions, the terms of the competition advertisement shall apply unless expressly stated otherwise.
22. These Competition Terms and Conditions shall be construed and governed in accordance with the laws of Scotland and any disputes will be subject to the non-exclusive jurisdiction of the Scottish courts.

 

PROMOTIONAL TERMS & CONDITIONS

*Offer is valid on select full-price jewellery items, engagement rings, wedding rings, gemstone rings and branded jewellery while supplies last. Without limitation, offers will not apply to sale merchandise, special orders, gift cards, back ordered items and jewellery cleaning products.

It cannot be combined with any other offer or discount code. Discount will appear at time of check out AFTER the code has been entered. The offer terms and conditions are subject to change at any time without prior notice. Other restrictions may apply.

For more information on discount code exclusions, please visit our dedicated page here.

 

Free Gift Card with Purchase Promotion

Receive a free £150, £300 or £500 Gift Card with selected full-priced watches purchased from Chisholm Hunter worth £1,000 or more, in-store or online.

Qualifying Criteria

To qualify for a free Gift Card, purchases must include a minimum spend of £1,000 on a single full-priced watch (exclusions apply to selected brands – see ‘Exclusions’ section), in one single transaction. Promotion excludes pre-owned watches or discounted (sale) watches, and vouchers or discount codes cannot be used in conjunction with our free Gift offer. Gifts are available depending on the minimum spend. Please see ‘Free Gifts’ section below.

E-gift vouchers can only be redeemed online at www.chisholmhunter.co.uk.

Physical Gift Cards can only be redeemed at Chisholm Hunter stores.

Qualifying Criteria

Online purchases will receive an e-gift card via email 30 days after the order has been delivered.

In-store purchases will receive a physical Gift Card when completing any qualifying purchase in-store.

All gift cards will expire 12 months from the date of issuance, if not already redeemed. 

Free Gifts

Gifts are available via qualifying purchases made online at www.chisholmhunter.co.uk and at all Chisholm Hunter stores nationwide.

The promotional Gift Card must be used in full or part payment, in one single transaction only. Any remaining unspent balance will be deducted to zero after the transaction.

 - Free £150 Gift Card available with selected full-price watch purchases £1,000 - £1,999.99.

 - Free £300 Gift Card available with selected full-price watch purchases £2,000 - £4,999.99.

 - Free £500 Gift Card available with selected full-price watch purchases £5,000 and above.

One single Gift Card will be available per qualifying watch purchased, per customer. For every additional qualifying watch purchased, an additional Gift Card will be available.

Gifts are available via qualifying purchases made online at www.chisholmhunter.co.uk and at all Chisholm Hunter stores nationwide.

If a Gift Card is no longer available due to circumstances beyond Chisholm Hunter's control, a Gift which, in Chisholm Hunter's sole discretion, is of equal or greater value will be provided.

Exclusions

This promotion excludes all TAG Heuer, OMEGA, pre-owned, limited edition, and/or discounted (sale) watches.

Vouchers or discount codes cannot be used in conjunction with our free Gift Card offer (regardless of gift type).

Customers must choose either the voucher/discount code or free Gift, but not both.

Promotional Free Gift Cards cannot be used as payment to purchase any discounted goods. 

Returns

For customers who purchase online and wish to return a qualifying watch purchased during this promotion, the customer must return both their e-gift voucher and original qualifying watch purchased together, unused, for a full refund.

If the free e-gift voucher is not returned unused with the watch when refunded, Chisholm Hunter reserves the right to deduct the value of the e-gift voucher from the refund value.

In addition, for purchases made by V12 Retail Finance, a refund will not be given unless the Gift(s) are returned unused.

For customers who purchased in-store, the standard in-store return policy applies. For further details please see the Return Policy.

 

Free Watch Winder Promotion

Receive a free Chisholm Hunter Watch Winder with selected full-priced pre-owned watches purchased from Chisholm Hunter worth £1,000 or more, in-store or online.

Qualifying Criteria

To qualify for a free watch winder, purchases must include a minimum spend of £1,000 on a single full-priced pre-owned watch (exclusions apply to selected brands – see ‘Exclusions’ section), in one single transaction. Promotion excludes new watches or discounted (sale) watches, and vouchers or discount codes cannot be used in conjunction with our free Gift offer. Gifts are available depending on minimum spend.

Free Watch Winder Exclusions

This promotion excludes all discounted (sale) pre-owned watches.

 

Free Bracelet with Purchase Promotion – Online Only Promotion

Receive a free Bracelet worth £175 (sku 4-128-01-0099) with selected full-priced products purchased from Chisholm Hunter worth £500 or more online.

Qualifying criteria

To qualify for the free Gift, purchases must include a minimum spend of £500 on a single full-priced jewellery products (exclusions apply to selected brands – see ‘Exclusions’ section), in one single transaction. Promotion excludes branded jewellery, watches or discounted (sale) products, and vouchers or discount codes cannot be used in conjunction with our free Gift offer. Gifts are available depending on the minimum spend. Please see ‘Free Gifts’ section below.

Promotion is limited to 100 free gifts on a first come, first served basis.

Customers will receive their free bracelet gift delivered with their purchase.

Free Bracelet Promotion Exclusions

This promotion excludes all branded jewellery, watches and/or discounted (sale) products.

Vouchers or discount codes cannot be used in conjunction with our free bracelet offer (regardless of gift type). Customers must choose either the voucher/discount code or free Gift, but not both.

Chisholm Hunter reserves the right to withdraw, change or cancel the promotion at any time. Chisholm Hunter’s decision in all matters will be final, and no correspondence will be entered into.

For customers who wish to return a qualifying product purchased during this promotion, the customer must return both their free bracelet and original qualifying product purchased together, unused, for a full refund.

If the free gift is not returned unused with the product when refunded, Chisholm Hunter reserves the right to deduct the value of the bracelet from the refund value.

In addition, for purchases made by V12 Retail Finance, a refund will not be given unless the Gift(s) are returned unused.

For further details please see the Return Policy.

For Customer Services please call 0333 210 1857 or use our Live Chat facility.

 

 

SECOND-HAND BUY-IN TERMS AND CONDITIONS

These terms describe how we will purchase second-hand items from you, how you and we may change or end the contract, what to do if there is a problem and other important information.

Individuals are welcome to approach us at Chisholm Hunter with an offer to sell second-hand items including jewellery or watches which they own.

Please note that any offer to sell a second-hand item must be supported by all relevant certification documents in order to confirm the authenticity of the item along with any documentation demonstrating proof of ownership and/or confirmation from you that you own the item and have the right to sell this to us.

Where such documentation is provided but does not meet our requirements for proof of ownership or authenticity, or later transpires to not meet our requirements, we reserve the right to decline any offer to sell or rescind any offer to purchase.

Where any item does not meet any of our valuation requirements we reserve the right to decline any offer to sell or rescind any offer to purchase at any time during the sale process.

Our buy-in procedure is as follows:

1. An individual (you) offers to sell a second-hand item to Chisholm Hunter. (offer)
2. We examine the condition and overall appearance of the second-hand item. Based on this initial examination we will either reject the offer or provide a conditional acceptance of that offer. At this stage, our acceptance is subject to a full examination and valuation by us and is conditional on the product meeting our expectations and requirements in terms of value, authenticity, and condition (including the legitimacy of any documentation you provide in this regard). (conditional acceptance).
   At this stage we may provide you with an initial view on the price we would expect to pay for the item were all the foregoing matters confirmed. Please note that at this stage we do not have an agreed contract with you and this is not the final price at which we are agreeing to buy your item.
3. We require up to 10 working days in which to have any item examined and valued. (valuation). Please note that at no point are you entitled to see any report or record of our examination and valuation which is carried out for our internal purposes only.
4. After we have obtained a full valuation of the item we will advise you of the proposed purchase price we would be prepared to offer to purchase the item. At any point during the period of negotiation both you, as the seller, and we, as the purchaser, have the ability to withdraw from negotiations and reject any offer. (negotiation)
5. A contract for the sale of the item is created when you, as the seller, accept the purchase price that we have offered under step 4 above. It is only after we have confirmed the final purchase price in writing to you and have satisfied ourselves as to the legitimacy of any documentation provided in relation to the item that a contract for the purchase of the item is concluded. (acceptance)

If either you, as the seller, or we, as the purchaser, withdraw from negotiations at any time prior to or during the negotiation period we will have no responsibility or liability to each other in relation to these negotiations or discussions.

 

DIAMOND CARAT WEIGHT VARIANCE

Diamond carat weights for Chisholm Hunter jewellery are approximate and may differ by up to 5%, due to the natural variations present in each diamond.