Delivery Information
Royal Mail Strike Information - Please note that due to Royal Mail strike action, there may be some delays to deliveries.
We apologise for any delays to your order. We advise that the best way to guarantee your item is with you promptly is to arrange Click & Collect at your local Chisholm Hunter or Barclays Diamonds.
Express Delivery orders over £350 are sent via DPD in most instances and therefore not directly impacted. However, due to increased volumes in the DPD network, some areas may be indirectly affected, please visit DPD Service Disruption for more information.
Delivery Information
Delivery to Home before Christmas
The last date to place your order online is Friday 20th December by 1 pm for delivery to your home before Christmas. The delivery option chosen at checkout must be Express Delivery.
Delivery to Store before Christmas
The last date to place your order online is Friday 20th December by 1 pm for collection in store by Tuesday 24th December.*
Stores open on Christmas Eve
All Chisholm Hunter stores will be open late on Tuesday 24th December. Please use our store locator page to confirm closing times to avoid disappointment.
Each item is hand-packed with care and attention, then sent to you in discreet outer packaging with no mention of Chisholm Hunter on the outside. So if you’re ordering a gift, or planning a surprise, you can be safe in the knowledge it will remain a secret!
7-day courier delivery or collection from a Chisholm Hunter store is available all year round. Please check store opening times using our store finder before collecting your order.
Please note, Royal Mail and DPD deliveries may be affected due to the Easter bank holidays.
Complimentary Christmas Express Delivery
The Christmas countdown is officially on! But don't panic yet - order with next day delivery by Friday 22nd before 12pm to ensure your gifts arrive just in time for Christmas Day!
To make your Christmas a little easier this year, you can now enjoy complimentary next day delivery on all orders over £50 up until Friday 22nd December before 12pm.
Please note: As we will be closed on Christmas Day and Boxing Day, any orders placed after 12pm on Friday 22nd of December will be delivered from Thursday 28th December.
Standard Christmas Delivery
Free on orders over £50, £3.95 for orders under £50
- Delivery is within 2-3 working days
- Your order will be delivered by either DPD or by Royal Mail Tracked 48
- You will be notified when your order is despatched and provided with a tracking link
Express Christmas Delivery
Order before 12pm (Monday to Friday) for next-day delivery
Order before 12pm on Friday 22nd December for pre-Christmas delivery
Free on Orders over £50, £5.95 for orders under £50.
- All orders over £50 are eligible for free DPD Next Day or Royal Mail Express Delivery service depending on the despatch location
- A delivery charge of £5.95 applies to purchases under £50
- Delivery will be made next working day from date of despatch
- Please be aware we only deliver to UK Mainland and Northern Ireland
Bespoke Orders
- Please note, the last day to order a bespoke design in time for Christmas is 5th November.
- Please be aware we only deliver to UK Mainland and Northern Ireland
Collect in Store
You can choose to collect your order from any of our 27 boutiques across the UK, free of charge. We aim to ensure that your order is ready for collection within 3 working days from the date of order. A member of our store team will contact you via telephone or email when your order is in your chosen store awaiting location, we ask that you bring the below with you when collection your order. If valid ID is not presented at the time of collection, the order cannot be supplied.
A valid form of ID:
- UK Driving Licence
- EU Photo-card Driving Licence
- Valid Passport
- Identification card bearing the PASS hologram
- Utility bill or bank statement from within the last 3 months
Customer must present the credit/debit card that was used to pay for the original order. The credit card type must match what is stated on the order form e.g Visa Delta, Mastercard.
The order confirmation e-mail from Website, customer can show printed or confirmation via their mobile device.
*Please note we only post to the UK and Northern Ireland. We do not take responsibility for any delivery delays or problems out-with our control caused by Royal Mail or any other carrier, we will do everything we can to help resolve any delivery issues. You will be responsible for the items as soon as they are delivered. If you wish to cancel an order before it has been dispatched you should phone our helpline at the first opportunity, we can be contacted on 0808 588 1039.
Standard Delivery
Free on orders over £30, £3.95 for orders under £30
- Delivery is within 2 days for orders placed before midday.
- Your order will be delivered by Royal Mail Tracked
- You will be notified when your order is despatched and provided with a tracking link
Express Delivery
Order before noon (Monday to Saturday) for next-day delivery
Free on Orders over £70, £5.95 for orders under £70
- Your order will be delivered by Royal Mail Special Delivery
- A delivery charge of £5.95 applies to purchases under £70
- Delivery will be made the next day from the date of despatch
- Please be aware, that Express Delivery orders to Northern Ireland, Isle of Man, Scottish Highlands, Scilly Isles. Scottish Islands will take at least 2 days
Royal Mail Local Collect
Free on all orders over £30
- Choose to collect your order from one of 12,000 Post Offices across the UK
- Collection is available within 3 working days for orders placed before midday
- You will be notified when your order is despatched and provided with a tracking link
Collect in Store
Free on all orders
You can choose to collect your order from any of our 27 Chisholm Hunter boutiques across the UK, free of charge. We aim to ensure that your order is ready for collection within 2 working days from the date of order. A member of our store team will contact you via telephone or email when your order is in your chosen store awaiting location, we ask that you bring the below with you when collection your order. If valid ID is not presented at the time of collection, the order cannot be supplied.
A valid form of ID:
- UK Driving Licence
- EU Photo-card Driving Licence
- Valid Passport
- Identification card bearing the PASS hologram
- Utility bill or bank statement from within the last 3 months
Customer must present the credit/debit card that was used to pay for the original order. The credit card type must match what is stated on the order form e.g Visa Delta, Mastercard.
The order confirmation e-mail from Website, customer can show printed or confirmation via their mobile device.
Bespoke Orders
- Bespoke or custom orders can take up to 8 weeks to be delivered
- To check the delivery timeframe of a bespoke item before you order, you can contact our team at sales@chisholmhunter.co.uk or by calling 0333 210 1857
*Please note: We only post to the UK and Northern Ireland. We do not take responsibility for any delivery delays or problems caused by any of our courier partners. We will do everything we can to help resolve any delivery issues. You will be responsible for the items as soon as they are delivered. If you wish to cancel an order before it has been dispatched, you should phone our helpline at the first opportunity on 0808 588 1039.