CUSTOMER SERVICES

At Chisholm Hunter, we pride ourselves on delivering an exceptional level of customer service that reflects the quality and craftsmanship of the fine jewellery and luxury watches we offer. Whether you are purchasing a diamond engagement ring, a prestigious Swiss timepiece or a meaningful gift, our dedicated customer services team is here to support you at every stage of your journey.

From expert guidance before you buy, to comprehensive aftercare long after your purchase, we are committed to providing a seamless, reassuring and personalised experience. Our knowledgeable advisors can assist with product information, availability, sizing, bespoke services and care advice, ensuring you can shop with complete confidence.

We understand that buying luxury jewellery and watches is a significant investment. That is why we offer clear information on delivery options, secure shipping, returns and exchanges, warranties and servicing. Our in-house workshops and trusted specialist partners ensure your jewellery and timepieces are maintained to the highest standards, from routine cleaning and resizing to professional watch servicing and repairs.

With over a century and a half of heritage in the UK luxury jewellery market, Chisholm Hunter is built on trust, expertise and lasting relationships. Whether you choose to shop online or in one of our boutiques across the UK, our customer services team is always on hand to provide discreet, attentive and knowledgeable support tailored to your needs.