General Manager
Location: Argyll Arcade, Glasgow
The Company:
Due to continued growth and expansion, an exciting career opportunity has arisen for an General Manager to join our team in our Argyll Arcade Boutiques, Glasgow.
We’ve got our eyes on new horizons and the opening of our newest boutique in the summer 2019, is indicative of our ambitious growth plans and will add to the already impressive presence of Chisholm Hunter and Barclay’s Diamond stores with the Argyll Arcade. Come and join the family!
The Role:
A full-time, permanent vacancy has arisen for a General Manager to multi-site manage our 7 luxury stores within the Argyll Jewellers Arcade. A Chisholm Hunter General Manager is someone who is at the top of their field with a passion for luxury jewellery.
We are looking for a highly ambitious and motivated General Manager with a proven track record of over-achieving continual year-on-year revenue growth to come on board and assist in leading our passionate, driven teams across our 7 stores within the Argyll Jewellers Arcade in Glasgow city centre.
The General Manager will be ‘A Cut Above’ in supporting the business, maximising sales turnover and profitability by achieving targets, minimising costs and delighting customers whilst setting standards within the 7 stores within the Argyll Jewellers Arcade and being a role model to your team. Consistently deliver to the company expectations on sales and service, operations and product through the implementation of best practise and the continual development of the store teams within the Argyll Arcade.
The General Manager displays exceptional leadership style, leads from the front and holds colleagues accountable for both performance and behaviours.
Key Responsibilities:
- Supports the store managers to meets and exceeds store targets, driving performance by reviewing and analysing performance v target, completing SMART action plans to address any underperforming areas within each of the 7 stores.
- Supports Store Managers in managing the sales floor as the daily priority, ensuring sales opportunities are grasped and maximized
- Supports Store Managers in being exceptional at stock management, ensuring that best practice stock controls are maintained, and that stock loss is at, or below the company average.
- Secures merchandise by complying with security systems and measures, ensures all colleagues are fully trained on security procedures.
- Supports Store Managers in maintaining the highest standards for store and colleague presentation, upholding the luxury brand image, working with facilities to maintain store fabric and highlight any repair or renewal of assets where required.
- Effectively manages the rota system and ensures staffing levels are maintained to offer the best service whilst staying with budgeted parameters. Effectively manages labour through consistent policy application for timekeeping and absence.
- Maximises the sales performance of the 7stores within the Argyll Arcade by utilising all commercial reports available before making commercial decisions. Support Store Managers in effectively planning and arranging in store events to drive sales.
- Identify new business development areas in order to increase sales, including continuous competitor analysis and action planning with SMART objectives. Launches all Sales and Marketing campaigns as directed by the Support Centre.
- Creates an exciting culture of delighting customer, ensuring stores promote our ‘A Cut Above’ philosophy. Ensures that Store Managers remain responsible for increasing client base & drives actions to increase customer loyalty. Interjects when needed in customer complaints in an efficient and professional manner.
- Develops store succession plans through effective and timely recruitment, regular 121s with Store Managers, coaching logs, and supporting Store Managers in the development of the team to achieve their goals.
Person Specification:
- Extensive retail management experience within a retail organisation and a proven track record of successfully delivering in a similar multi-site management role (e.g. Multi-Site Manager, Area Manager, Regional Manager)
- Experience of running high profile region with a high turnover
- A customer centric and service focused team leader with a target driven and sales-focused mentality
- A strategic and solutions-focused manager with an excellent understanding of how to successfully achieve retail KPIs
- Excellent communicator, with strong collaboration and influencing skills
- Ability to prioritise and work under time pressure displaying pace and energy
- An inspiring leader, coach and mentor with excellent people development skills
- High level of business acumen and experience with strategic planning
- Data driven and experience with scheduling, high performance and productivity, and stock optimization
- A passionate team player that thrives in a fast-paced retail environment
- Self-motivated, organised and logical with effective time management
Benefits:
- Competitive Salary D.O.E
- 29 days annual leave increasing 1 per year with every 1 years' service
- Your Birthday off
- Unrivalled career opportunities
- Full Academy Training & further sponsorship
- Industry leading bonus package
- Private Healthcare
- Life Assurance of three times your salary
- Generous staff discount for you and your friends and family across Chisholm Hunter
Job Types: Full-time, Permanent
Please email your CV to recruitment@chisholmhunter.co.uk or click here to apply.