DELIVERY & RETURNS
All orders are dispatched within 5 working days of order confirmation. If for any reason there is a delay you will be notified in advance. You will receive an email with a tracking reference when your order has been dispatched. We use Royal Mail Special Delivery which means you will need to sign for your order. If you are not available when it is being delivered Royal Mail will leave a calling card with instructions.
All orders over £50 are FREE postage and must be delivered to the cardholders billing address. A delivery charge of £5.95 applies to all other purchases. Please note we only post to the UK and Northern Ireland. We do not take responsibility for any delivery delays or problems out-with our control caused by Royal Mail or any other carrier, we will do everything we can to help resolve any delivery issues. You will be responsible for the items as soon as they are delivered.
If you wish to cancel an order before it has been dispatched you should phone our helpline at the first opportunity, we can be contacted on 0844 417 6058.
Items ordered by 3pm which bear the Express Delivery logo will be processed and delivered Royal Mail Special Delivery before 1pm the following day or the next working day if the order is placed on at the weekend or during a Bank Holiday.
CLICK AND COLLECT
We have updated our terms and conditions to our click and collect orders, to protect you from fraudulent activity. The new policy will be effective across all our stores starting 11th May 2017 and under no circumstance any Click and Collect order will be given out to a customer without one form of valid ID.
If you choose to Click and Collect with Chisholm Hunter, once your order has been placed you will receive an email order confirmation. You will receive a further email once your order is being processed providing you with a collection date for your order. Based on the new policy, we ask that you have the following items with you at the time of collection:
- A valid form of ID:
- UK Driving Licence
- EU Photo-card Driving Licence
- Valid Passport
- Identification card bearing the PASS hologram
- Utility bill or bank statement from within the last 3 months
- Customer must present the credit/debit card that was used to pay for the original order. The credit card type must match what is stated on the order form e.g Visa Delta, Mastercard.
- The order confirmation e-mail from Website, customer can show printed or confirmation via their mobile device.
Please note: If the above is not presented at the time of collection the order cannot be supplied.
ONLINE RETURNS POLICY
We’re sure that you’ll love yourpurchase, however on the occasion your order does not suffice just send it back and we’ll be more than happy to give you a full refund 14 days from when the item is dispatched or an exchange 28 days from the time the item is dispatched. You must however ensure the product is in its original packaging with it’s security tag still attached and is accompanied by proof of purchase (receipt or dispatch invoice) and simply return the unworn item to us. If your item is faulty/damaged please notify us within 30 days to offer an alternative or full refund.
The only items exempt from these rules are as follows:
Pierced earrings including earring with pendant sets are non-returnable for reasons of hygiene and safety. This does not affect your statutory rights.
Please note that we are unable to offer exchanges or refunds on bespoke items or special orders. This means we cannot provide refunds or exchanges on items that have been specially made to order for you. Personalised, altered items and specially ordered items outwith our current line of stock are also exempt from refund or exchange. Bespoke or specially ordered products may only be returned if the goods are faulty or were supplied incorrectly. This does not affect your statutory rights.
If we have re-sized a ring at your request from our current line of stock it would become non returnable as it has been altered.
Please allow 10 days for your return to be processed. If you requested a refund, it will be applied to the original card used to place your order.
Our address is printed on our returns label found on your invoice. If you can’t find your returns label you can use the address below the Post Office will charge you to send your package back to us:
146 Argyle Street
You can also visit any of ourto return your item, this will be sent to our web office as the return cannot be processed in store.
Please don’t hesitate to contact our friendly Customer Services team free on 0844 417 6058 if you have any questions about our returns policy. They are here to help you Monday-Friday, 9am-5.30pm excluding Bank Holidays.
Should, for some reason, your purchases reach you in a less than perfect condition please contact our helpline immediately on 0844 417 6058 allowing us to resolve the problem as swiftly as possible. We will offer, if available, an exact replacement or we can advise on a suitable replacement of similar quality and value. If you do not wish the item replaced or exchanged a full refund will be given. In either case we will refund any postal costs incurred by you in returning a faulty or damaged item.