Multi-site Manager
Location: Glasgow
Job Type: Permanent, Full-time
The Company
Due to continued growth and expansion, an exciting career opportunity has arisen for a Multi-site Manager to join our team in Glasgow.
The Role
Our Multi-site Manager will be ‘A Cut Above’ in supporting the business across our Glasgow Argyll Arcade boutiques, by maximising sales turnover and profitability by achieving targets, minimising costs and delighting customers whilst setting standards within the stores and being a role model to the teams. Consistently deliver to the company expectations on sales and service, operations and product through the implementation of best practise and the continual development of the store team.
Our Multi-site Manager displays exceptional leadership style, leads from the front and holds colleagues accountable for both performance and behaviours.
Key Responsibilities:
- Meets and exceeds store targets, drives performance by reviewing and analysing performance v target, completing SMART action plans to address any underperforming areas.
- Consistently manages the sales floor as the daily priority, ensuring sales opportunities are grasped and maximised, ensures that windows are actively managed and clients are approached in a non-business way by the most appropriate, capability tested team member.
- Exceptional at stock management, ensuring that best practice stock controls are maintained and that stock loss is at, or below the company average.
- Secures merchandise by complying with security systems and measures, ensures all colleagues are fully trained on security procedures.
- Maintains the highest standards for store and colleague presentation, upholding the luxury brand image, working with facilities to maintain store fabric and highlight any repair or renewal of assets where required.
- Maximises the sales performance of the store by utilising all commercial reports available before making commercial decisions. Effectively plan and arrange in store events to drive sales.
- Identify new business development areas in order to increase sales, including continuous competitor analysis and action planning with SMART objectives.
- Creates an exciting culture of delighting customer. Manages external feedback sites (Google reviews etc) to promote our ‘A Cut Above’ philosophy.
- Is responsible for increasing client base & drives actions to increase customer loyalty.
- Monitors and attends to customer complaints in an efficient and professional manner.
- Develops store succession plans (recruitment, regular 121s, coaching logs, and development of the team to achieve their goals)
Benefits:
- Industry Leading Salary package, including attractive basic salary and uncapped OTE
- 29 days annual leave, increasing 1 day per year up to an extra week off after 5 years' service
- Your Birthday off
- Unrivalled career opportunities
- Full Academy Training & further sponsorship
- Industry leading bonus package
- Private Healthcare
- Life Assurance of three times your salary
- Generous staff discount for you and your friends and family across Chisholm Hunter
- Uniform allowance twice per year
- Long service awards starting at 5 years
We have the highest of standards and expect this of our colleagues as a prerequisite. We seek like-minded, competitive, driven, commercial and people focused leaders to share our journey. In return, you will get fantastic guidance and support from our central team across Finance, HR, Marketing, IT and our Workshop as well as some of the best experience in the industry in our Retail Support Team.
If you’re proud of your past achievements and are keen to be ‘A Cut Above’ in supporting the business to maximise sales, and delight our clients, then please apply now, we would love to hear from you!
Please email your CV to recruitment@chisholmhunter.co.uk or click here to apply.