Returns

We are confident that you will be delighted with the products you purchase from us but if you do change your mind we offer a 14 day money back guarantee on all online purchases except in the one circumstance listed below (* Made to Order Items). This cooling-off period begins the day your order is confirmed and ends 14 days from the day after you receive your order.

• For reasons of hygiene we have to sterilise earrings upon return - there is a £30.00 charge for this
• Items cannot be returned if the security tag has been removed for any reason

• If you wish to cancel an order before it has been dispatched you should phone our helpline at the first opportunity, we can be contacted on 0844 417 6058.
• You will be notified by email when your order has been posted to you and you can track this online.
• If you wish to return goods you have already received, please complete the returns form that comes with your package. A member of our staff will be happy to advise you and guide you through the returns process if required.
• Goods cannot be returned if the security tag has been removed.
• Goods must be returned within 14 days from the day after the goods are received/signed for.
• Goods must be returned in their original condition along with all packaging and paperwork. If returning goods you are under a duty to keep them in your possession and to take reasonable care of them until you return them.
• All goods must be returned by a secure postal method at your own expense. You should retain proof of postage until we inform you that the returned items have been received safely by us.
• A full refund will be given excluding any postal charges included in the original purchase price. The refund will be made for the cost of the goods to the same method of payment used to place the order.

Should, for some reason, your purchases reach you in a less than perfect condition please contact our helpline immediately on 0844 417 6058 so we can resolve the problem as swiftly as possible. We will offer, if available, an exact replacement or we can advise on a suitable replacement of similar quality and value. If you do not wish the item replaced or exchanged a full refund will be given. In either case we will refund any postal costs incurred by you in returning a faulty or damaged item.

• Unfortunately, exchanges or refunds are not allowed if the Goods have been specially made to order, personalised or altered to fit.
• Items purchased online cannot be returned in-store to be refunded. Our stores are not able to refund any payments made online.