Senior Operations Manager
The Operations Manager will lead and develop the Support Centre teams to meet and/or exceed sales plans to deliver the Chisholm Hunter corporate objectives. Responsible to develop best practice in the key areas of web live chat and customer services; repairs and special orders. In addition, this role will oversee the Stockroom, as well as Property Maintenance & Shop-fits, Facilities, Health & Safety, Luxury Merchandising in terms of facilitating the timely completion of the retail calendar and POS.
Key Responsibilities:
- Ownership and lead on the web live chat and customer services department, including direct line management of the customer services team
- Ownership for the Special Orders department and driving sales through adherence to policies and procedures and liaising with stores to ensure they are maximising the opportunity from special orders
- Oversee the management of the Stockroom and Workshop, develop and implement the Department strategies and set SMART objectives and targets to meet or exceed expectations
- Work with the Board and other Heads of Department to create and agree the priorities, objectives and targets for the Operational teams and ensure there are systems and procedures in place to deliver
- Oversee and lead on all Shop-fits and liaise with facilities to ensure all property is maintained and health and safety is complied in line with corporate governance
- Work with the Marketing department to facilitate the delivery of the retail calendar and luxury retail point of sale to deadlines
- Identification of Strategic opportunities to enhance profitability and efficiency by analysing expense, staffing, and damage/loss reports
- Establish timely reviews of current operating performance and analyse operations for growth and/or cost control opportunities
- Produces and presents a range of monthly statistics via Service level Agreements (SLA) reports to the Board to measure and monitor the performance of the Operational teams
- Lead your team & conduct 1-2-1s (Stockroom Manager; Workshop Manager; Customer Services Team; Facilities Manager; Special Orders) within company guidelines to promote a culture of development and excellence along with demonstrating and driving positive attitudes and behaviours.
- Attractive Salary – up to £55k
- Generous bonus package – the more successful you are, the more you can earn.
- Structured personal development plan
- Accredited industry training and qualifications
- Excellent career development opportunities.
- 29 days holiday per year (pro-rata), inclusive of bank holidays.
- Generous staff discounts Contributory pension
- Company Life Assurance
- Charity matching
- Employee Assistance Programme
Benefits
Job Types: Full-time, Permanent
Please email your CV to recruitment@chisholmhunter.co.uk or click here to apply.