Step One – Finding A Product You can browse through the items in our shop using the category choices at the top/side of the page or you can type a keyword in the ‘search’ box to look for a particular type of product. At each stage you will be given choices to help you narrow down your search to the style of item you are looking for.

Step Two – Product Details When you see a product you are interested in you can find out more about it by clicking on the thumbnail image or by clicking the “details” button. The product information pages will give you all the details you need including, where appropriate, the sizes available. You can also click on the “zoom” button to view a larger image of the item if one is available.

Step Three – Shopping Basket/Wish List If you decide you may want to buy an item you can put it in your shopping basket using the “add to basket” button. You can access your shopping basket, add items and remove items at any time during your visit to the store. If you do not wish to purchase the item at the moment but would like to store it for future reference you may wish to use our “wish list“ facility where you can store details of your favourite items or use the “e-mail to a friend“ button to tell somebody else about the item.

Step Four - The Checkout Once you have finished shopping and are ready to complete your purchase click the “proceed to checkout” button. At this stage we will ask you for a valid e-mail address, your personal and credit/debit card details and for a password which will allow you to access your order details at a later stage. To complete your order simply press the “submit” button and we’ll take care of the rest.

Step Five – Order Confirmation and Delivery After you’ve submitted your order you’ll receive an e-mail confirming the details. You will receive a further email from us when your order has been accepted and processed and we’ll also let you know when your order is dispatched to you. You can access your order details at any time by logging in to your “My Account” page. You can also contact us by emailing websales@chisholmhunter.co.uk or telephoning 0141 204 7947. Please quote your order reference number in all correspondence.

Q2: How do I know it is safe to give you my credit card details and other personal information?

A: We use the latest SSL (Secure Socket Layer) technology to protect our website and any information retrieved by it. We will only hold the minimum information necessary to process your order safely and securely. We never hold your credit card details or bank details on any of our systems. For further information please read our “Privacy Policy”.

Q3: Where do you deliver to?

A: Unfortunately we are currently only able to deliver to UK and Northern Ireland addresses. For customer security we can only deliver to the home address where credit/debit card statements are received. A signature will be required to receive your order.

Q4: How much do you charge for delivery?

A: Postage and Packaging is free on all purchase over £100 from our site.

Q5: When will you take the payment from my account?

A: Under normal circumstances we will take payment immediately your order is confirmed. If for any reason we foresee a delay in delivering your order within our normal timescales we will contact you immediately to advise you and ask you to confirm that you still wish to proceed with your order.

Q6: Can I track the progress of my order?

A: We will keep you informed by e-mail at all stages of the order process from confirmation of order details through to dispatch. When your order is sent out we will also provide you with a Royal Mail tracking number so that you can monitor its delivery. When you place an order you will create a username and password which allows you online access to your account details at any time by logging into “My Account”.

Q7: When will I receive my order?

A: For most orders we will dispatch your items within 5 working days of order confirmation. Delivery times may be longer in circumstances where items need to be specially ordered due to size requirements or the item no longer being in stock. We will advise you of any possible delays when you place your order. See our Delivery page for further details.

Q8: How do I cancel my order?

A: If your order has not been dispatched you can cancel by phoning us on our helpline 0141 204 7947. Outwith these times please e-mail us at websales@chisholmhunter.co.uk. Please quote your order reference number in all correspondence. If your order has already been dispatched see the question below; “How do I return my order?”.

Q9: How do I return my order?

A: A “Returns Pack” with full information on returning goods to us is included with all orders. You can also contact our helpline or email us for guidance on the returns procedure. For full details of our 30 day ‘no quibble’ money back guarantee and items exempt from this please see our "Returns" page along with the relevant sections of our “Terms and Conditions”.

Q10: How long do I have to return an order?

A: We offer a 7 day money back guarantee on most items with only a few exceptions. This 30 day period begins the day after you receive your order. For full details of our returns policy please see our "Returns" page along with the relevant sections of our “Terms and Conditions”.

Q11: I have received a dispatch e-mail but my order has not arrived?

A: When we dispatch your order you will receive an e-mail containing a Royal Mail tracking number. You can use this to access Royal Mail’s “Track and Trace” system on their website. This page gives you information of the status of your delvery. All orders are sent using Royal Mail Special Delivery™ Next Day and, depending on your location and the time of year, your order should arrive, at the latest, 3 working days after dispatch. If your item has not been received after this time you can contact Royal Mail direct quoting your Tracking Reference number or contact ourselves. Although we can take no responsibility for any delivery delays or problems out-with our control caused by Royal Mail or any other carrier we will do all we can to help resolve any delivery problems.

Q12: Can I contact you by telephone?

A Yes, our telephone helpline is open weekdays from 9am to 5pm (Public and Bank Holidays excluded). Please phone 0141 204 7947.

Q13: What is a “Wish List” and how do I create one?

A: A “Wish List” is our way of allowing you to store the details of items that you like for easy access next time you visit our site. To create your “Wish List” all you need to do is create an account with us. There is no purchase necessary and we will not ask for any credit card or payment information. After setting up your account whenever you visit the site you simply log in using your unique username and password and you can add anything that catches your eye. You can also e-mail details of any of these items to a friend. You can also choose to receive news of new Chisholm Hunter products and special "web only" offers.

Q14: Is there a Chisholm Hunter store near me?

A: Chisholm Hunter stores are located throughout England and Scotland with new stores openings planned over the next few months. To find a store near you please use our “Store Locator” page.

Q15: I have seen a great deal of coverage in the media about "Conflict" or "Blood" Diamonds,
what does your company do to make sure they are not selling these?
A: Chisholm Hunter are commited to ethical trading and as such we take the necessary steps to ensure the diamonds we sell are "Conflict-Free. For full information on how we achieve this please see our “Conflict Diamonds” page.

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