Terms & Conditions
At Chisholm Hunter the clarity of the information we provide to our customers is as important to us as the clarity of the diamonds and precious stones that we sell. In order to ensure a first class service to our customers we adhere to stringent guidelines on both the content of our website and the products and services we provide.
The following Terms and Conditions are based on Chisholm Hunter’s commitment to high standards of service and transparency to its customers, and as such, are our guarantee of this commitment.
If you are using this website or intend to purchase from us please take a moment to read the relevant terms and conditions below. We have endeavoured to make these as simple as possible but, if you do have any questions, please refer to our FAQ's page where we have tried to answer the normal questions that our customers raise. If you still require further information or clarification on any point, please feel free to email us at websales@chisholmhunter.co.ukwith your enquiry. For details of the secure nature by which we handle all customer information and correspondence please see our Privacy Policy.
By continuing to use this website or by placing an order with us you will be deemed to have read, understood and agreed to be bound by these Terms and Conditions. You may print a copy of these Terms and Conditions for your future reference by clicking on the print icon in your web browser.
These Terms and Conditions apply only to purchases made from this website and may differ from those for in-store purchases.
These Terms and Conditions are additional to, and do not affect, your statutory rights.
Definition of Terms Used and Governing Law
“We”, “us” and “Chisholm Hunter” means Chisholm Hunter Ltd.
“You” and “the customer” means any private individual, using this website or purchasing goods or services from it.
“Goods and services” means any item or service offered for sale by Chisholm Hunter Ltd. on this website.
A “confirmed order” and “the contract is agreed” means an order placed by a customer and accepted by Chisholm Hunter Ltd. See Buying from the Chisholm Hunter website for further details on order placement and acceptance.
“Working Days” means all days other than Saturdays, Sundays and Scottish statutory and public holidays.
These Terms and Conditions and your use of this website shall be governed by and construed in accordance with the law of Scotland and you agree to submit to the non-exclusive jurisdiction of the Scottish court.
Using this Website and its Contents
We can only offer goods and services for sale to UK residents over 18 years of age.
To be eligible to purchase products on this Website and lawfully enter into and form contracts on this Website under Scottish law you must:
• Register by providing your real name, phone number, e-mail address, payment details and other requested information
• Be over 18 years of age
• Possess a valid credit or debit card issued by a bank acceptable to us
• Stipulate a delivery address in the United Kingdom. Please note that PO Box numbers, hotels and accommodation
addresses are not acceptable. For your security the delivery address must match the address to which statements
are sent for the credit card being used to pay for your order.
Although we do our utmost to ensure all information on this website is correct and is as up-to-date as possible when you place an order, we cannot accept responsibility for any inaccuracies or errors beyond our reasonable control. Product dimensions given are intended to give an approximate indication of the size of individual products and product images are not to scale. We cannot guarantee that the images and colours of our products will be represented correctly on different computer monitors or other devices through which this website may be accessed. We reserve the right to refuse orders if items have been mispriced or if the item is no longer available.
Buying from this Website
By purchasing from this website you confirm that you are at least 18 years of age.
By filling in an electronic order form and submitting it to us you are making an offer to purchase from us.
In doing so you confirm that the credit or debit card that is being used is your own.
We will send an email confirming your order details.
Our acceptance of your offer to purchase will result in a binding agreement between us under these Terms and Conditions.
Please note that we are under no obligation to accept your order but we would normally only refuse orders under exceptional circumstances. These circumstances include; non-approval of payment by your credit card/debit card company; the item no longer being in stock; the item having being misrepresented or mispriced on our website.
We will contact you immediately if there is any problem with your order or unforeseen delay.
Pricing and Payment for Purchases
All prices quoted on this website are in Pounds Sterling and we can only accept payment in Pounds Sterling.
Prices are subject to increase without notice but we will never charge you more than the price stated in your order confirmation.
We accept the following major Debit and Credit Cards; VISA, MASTERCARD, SWITCH, SOLO, JCB, MAESTRO and ELECTRON.
Payment will be taken immediately upon confirmation of your order.
All prices are inclusive of VAT (where applicable) at the current rates and are correct at the time of publishing the information to this site.
All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us, we will not be liable for any delay or non-delivery.
Delivery of Goods
For most orders we will dispatch your purchases within 5 working days of order confirmation. If for any reason we foresee a delay in delivering your order within this timescale we will contact you immediately to advise you and ask you to confirm that you still wish to proceed with your order.
We will keep you informed of progress at all stages of the order process and you may also track the progress of your order by logging into your “My Account” page at any time. We will email you when your order has been dispatched and provide you with a Royal Mail tracking number which will allow you to access delivery status details via the Royal Mail website.
Delivery costs: Delivery is free on all orders over £100 (£5.95 under £100).
Delivery Address: For your security we can only deliver to the home address where your credit card statements are received.
Delivery Handling: We use Royal Mail’s Special Delivery Service for all deliveries. A signature will be required to receive your order. When we dispatch your order you will receive an e-mail containing a Royal Mail tracking number. You can use this to access Royal Mail’s “Track and Trace” system on their website. This will give you information regards expected delivery times. All orders are sent using Royal Mail Special Delivery™ Next Day and, depending on your location and the time of year, your order should arrive, at the latest, 3 working days after dispatch. If your item has not been received after this time you can contact Royal Mail direct quoting your Tracking Reference number or contact ourselves. Although we can take no responsibility for any delivery delays or problems out-with our control caused by Royal Mail or any other carrier we will do all we can to help resolve any delivery problems. You will be responsible for the items as soon as they are delivered.
Cooling-Off Period, Returns and Refunds
We are confident that you will be delighted with the products you purchase from us but if you do change your mind we offer a 7 day money back guarantee on all purchases except in the one circumstance listed below (*). This cooling-off period begins the day your order is confirmed and ends 7 days from the day after you receive your order
* For reasons of hygiene we are unable to accept the return of earrings or other pierced jewellery.
You will be notified by email when your order has been posted to you. Paperwork will be included with your order giving full information on how to return goods to us.
If you wish to cancel an order before it has been dispatched you should phone our helpline at the first opportunity. If you wish to return goods you have already received please contact us by emailing websales@chisholmhunter.co.uk or by telephoning our helpline on 0141 204 7947. A member of our staff will be happy to advise you and guide you through the returns process.
For all returns, other than for that of faulty or defective goods, the following conditions apply;
• A full refund will be given including any postal charges included in the original purchase price.
• Goods must be returned by a previously-agreed, secure postal method at your own expense. You should retain proof of postage until we inform you that the returned items have been received safely.
• Goods must be returned within 7-days from the day after the goods are received/signed for.
• Goods must be returned in their original condition along with all packaging and paperwork. If returning goods you are under a duty to keep them in your possession and to take reasonable care of them until you return them.
Should, for some reason, your purchases reach you in a less than perfect condition please contact our helpline immediately so we can resolve the problem as swiftly as possible. We will offer, if available, an exact replacement or we can advise on a suitable replacement of similar quality and value. If you do not wish the item replaced or exchanged a full refund will be given. In either case we will refund any postal costs incurred by you in returning a faulty or damaged item.
Paperwork will be included with your order giving full information on returning any items.
Privacy Policy
Whether you are just browsing our website or buying from it you can rest assured that any information you provide us with remains safe.
We use the latest SSL (Secure Socket Layer) technology to protect our website and any information retrieved by it.
For customers who set up an account with us solely for the purpose of viewing items and receiving information about special offers we will not ask for any credit card details or other sensitive information.
For customers purchasing goods or services from us we will only hold the minimum information necessary to process your order safely and securely. We never hold your credit card details or bank details on any of our systems. Your credit card is verified and authorised by an independent third party, PROTX, in conjunction with your own bank. PROTX are the largest independent credit and debit card verification and fraud prevention company in the UK and work in partnership with major banks and credit card companies in this field.
We do not sell customer information to, or share it with any third parties for the purposes of sales or marketing.
We only share customer information to third parties where required for the provision of services purchased from us such as insurance. We will inform you at the time of purchase if this sharing of information is necessary. We would also recommend that you make yourself familiar with the additional Terms and Conditions set out by any third party service provider. These can be accessed, where appropriate, from the relevant product page.
Website Content & Copyright
All original images and content of this website remain copyright of Chisholm Hunter Ltd. All trademarks and logos relating to brands are used with permission and remain under the copyright of their respective owners.
You may download and print any part of this website only for private use and for consideration of purchasing from this website. You may not make other use of the material on this site without our written permission.
Chisholm Hunter Ltd is not responsible for the content of any third party sites that may be accessed via external links from this site.
