Delivery Times
For most orders we will dispatch your purchases within 5 working days of order confirmation. Delivery times may be longer in circumstances where items need to be specially ordered due to size requirements or the item no longer being in stock. If for any reason we foresee a delay in delivering your order within this timescale, we will contact you immediately to advise and confirm that you still wish to proceed with your order. We will keep you informed of progress at all stages of the order process. We will email you when your order has been dispatched and provide you with a Royal Mail tracking number, which will allow you to access delivery status details via their website.
Delivery Costs
There is no charge for delivery on orders over £100. A delivery charge of £5.95 applies to all other purchases. Please note we only post to the UK and Northern Ireland.
Delivery Address
At present we are currently only able to deliver to UK and Northern Ireland addresses. For customer security we can only deliver to the home address where credit/debit card statements are received. A signature will be required to receive your order.
Delivery Handling
We use Royal Mail's Special Delivery Service for all deliveries. A signature will be required to receive your order. When we dispatch your order, you will receive an e-mail containing a Royal Mail tracking number. You can use this to access Royal Mail's "Track and Trace" system on their website. This will give you information regarding expected delivery times.
All orders are sent using Royal Mail Special Delivery™ Next Day and, depending on your location and the time of year, your order should arrive, at the latest, 3 working days after dispatch. If your item has not been received after this time you can contact Royal Mail direct, quoting your Tracking Reference number or contact Chisholm Hunter. Although we can take no responsibility for any delivery delays or problems out-with our control caused by Royal Mail or any other carrier, we will do all we can to help resolve any delivery problems. You will be responsible for the items as soon as they are delivered.
Returns
For returns please see our returns page
